As a company trusted by thousands of small businesses, Dubsado has a responsibility to protect all data stored on the platform from unwarranted disclosure.
We want security researchers to feel comfortable reporting vulnerabilities they’ve discovered, as set out in this policy, so that we can fix them and keep our information safe.
This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how to operate with Dubsado in a safe and professional manner.
We require that you:
This policy applies to dubsado.com and the following subdomains:
Any services not expressly listed above, such as any connected services, are excluded from scope and are not authorized for testing.
While we do not have a formal bug bounty program, we value security research and will do our best to compensate researchers based on scope and severity of issues found.
The following test types are explicitly not authorized:
If you encounter any of the below on our systems while testing within the scope of this policy, stop your test and notify us immediately:
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, will work with you to understand and resolve the issue quickly, and Dubsado will not initiate or recommend legal action related to your research.
We accept vulnerability reports via this form. Reports may be submitted anonymously, though contact information helps resolve issues and is required to claim bounties.
Reports should include:
We may share your vulnerability reports with affected vendors or open source projects.
There are many considerations when it comes to investigating a bug circumstance. We reply to all requests and categorize them against previously submitted requests. You may not hear back via email immediately upon submitting your research but it doesn't not mean that it has not been processed or considered.
Sending harassing emails or threatening notes should be avoided in order to maintain an amicable flow between Dubsado and the security research community as a whole.
Dubsado is committed to patching vulnerabilities within an appropriate amount of time given the potential impact of the report. We have three categories of fixes. Urgent severity which we aim to address as soon as possible, intermediate severity which we'll aim to have completed within a quarterly sprint, and a watching category where we are aware of the concern but have determined there is no clear solution to address the underlying conditions.
At the same time, we believe that disclosure in absence of a readily available patch tends to increase risk rather than reduce it, and so we ask that you refrain from sharing your report with others. If you believe there are others that should be informed of your report before the patch is available, please let us know so we can make arrangements.
We will never publish information about you or our communications with you without your permission, likewise, please ask for permission when sharing any pertinent information regarding a report.
Additionally, vulnerabilities found in non-Dubsado systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system or endpoint is in scope or not, contact us via this contact form before starting your research.